Managed IT for Vancouver Island, without the ticket queue.
Based in Port Alberni. We monitor and patch your machines, run Microsoft 365, test-restore your backups, and when you call you reach someone who already knows your setup.
Port Alberni · Nanaimo · Duncan · Courtenay and Comox · Campbell River · Victoria
- Sign-in blocked, all sessions revoked9:14 am
- Mailbox converted to shared, office manager given access9:16 am
- Licence removed, back in the pool9:21 am
Front desk printer says offline again. Nobody touched it.
It picked up a new address after the power blip. Fixed it remotely and pinned it so it stays put. Try printing now.
Printing. Thank you!
- Fixed scope, in writing
- Accounts and domains in your name
- Support the same business day
- No handovers
Somebody has to own it. On an agreement, we do.
Most Island businesses don't have an IT department. They have a laptop that won't print, a Microsoft 365 tenant set up years ago by someone who left, and a router nobody has logged into since. A managed agreement makes all of it our job.
- Managed endpoints, monitoring and patchingEvery workstation, laptop and server is inventoried, monitored and patched, including the third-party software attackers actually go after. Failing disks, failed backups and machines that stop checking in alert us, so we're on it before it turns into an outage on your side.
- Microsoft 365 managementUsers, licences, shared mailboxes, Teams, SharePoint and mail flow, including why mail lands in junk and who still has access. New hires are set up before they start. Leavers are offboarded the day they go: account off, mailbox handled, files reassigned.
- Backup and disaster recoveryA backup is only real once something has been restored from it. We know what's copied, where it goes, how far back it reaches and how long a restore takes. We test it on a schedule and write down which systems come back first.
The rest of the stack.
Security, networks and day-to-day support are covered by the same people who manage the machines and backups.
Cybersecurity and endpoint protection
Endpoint protection, multi-factor authentication on email and anything that moves money, a password manager instead of a shared spreadsheet, and admin rights only for admins. Sized for a small business, because most incidents here start in a mailbox.
Networks and wifi
Wired, wireless, firewall and switching, with the guest network kept away from the till and the office machines. We'll tell you straight whether the problem is your gear or your connection, which on this side of the Island is a real question.
Remote and on-site support
The everyday stuff: a machine that won't boot, a shared drive nobody can reach, the printer that works for two people out of three, a new hire who needs a laptop by Monday. Remote first because it's faster, on site when it's physical.
How it starts. One call to a running agreement.
Call
Tell us how many people, machines and locations, and what keeps going wrong.
Look
We check what you actually have: accounts, licences, backups and who holds the admin login.
Quote
A written scope and a per-seat monthly price, before anything starts.
Running
Machines patched, Microsoft 365 owned by the business, backups test-restored, support that knows your setup.
At your size, strategy is three questions. No forty-page roadmap.
Keeping the lights on buys room for the questions nobody gets to while the printer is down. For a business of six to twenty people, there are three.
Written down, and yours.
One page you can actually use.
Usually fewer seats than you think.
One island, one highway. We cover the Island from Port Alberni.
Most of a managed agreement runs remotely, which is how the work gets done fast. Hardware jobs get a booked site visit.
Communities served
- Port Alberni and the Alberni Valley
- Nanaimo and the mid-Island
- Duncan and the Cowichan Valley
- Parksville and Qualicum Beach
- Courtenay, Comox and the Comox Valley
- Campbell River
- Victoria and the south Island
Every town listed is somewhere we actually work.
Per seat, per month, in writing. Pick the level that fits.
Same agreement, different amounts handed to us. What's covered, what's quoted separately and our response commitment are all written down before we start. No open meter, no surprise line items.
Essentials
- Managed endpoints, monitoring and patching
- Managed endpoint protection
- Microsoft 365 user and licence administration
- Remote support during business hours
- Support the same business day
The baseline. Everything on the agreement is looked after; projects and site visits are quoted as they come up.
Managed
- Everything in Essentials
- Managed backup with a tested restore
- Full Microsoft 365 management, joiners and leavers
- Network, wifi and firewall management
- On-site support included, not billed per visit
Everything on one agreement, so nobody in the business has to remember whose job it is.
Managed plus strategy
- Everything in Managed
- The three strategy questions, answered and kept current
- A written recovery plan, reviewed rather than filed
- Licence and spend review
- Roadmap and budget input before you buy, not after
For when IT decisions start costing real money and nobody in the room owns them.
Before we start
What does managed IT actually include?
Patched and monitored machines, Microsoft 365, endpoint security, backups with tested restores, the network and wifi, and day-to-day support. The agreement lists what's covered and what's quoted separately, so there's never an argument about which side of the line something falls on.
Do you work remotely or on site?
Both. Accounts, Microsoft 365, mail, patching, licences, backups, permissions and most software problems are fixed remotely, which beats waiting for a van. A machine that won't power on, a cable run or a dead switch gets a booked site visit.
We already have someone who set everything up. Can you take it over?
Yes. We start with an inventory: which accounts exist, who holds global admin, where the domain is registered and to whom, what renews on whose card, and what nobody has logged into in years. The business owns everything at every step of the handover.
Do you work with businesses outside Port Alberni?
Yes. Nanaimo, Duncan and the Cowichan Valley, Parksville and Qualicum, Courtenay and the Comox Valley, Campbell River and Victoria. Port Alberni is in the middle of the Island, which puts all of them within reach.
What does cybersecurity mean for a business our size?
Five unglamorous things, in this order: multi-factor authentication on email and anything that moves money, a password manager instead of a shared spreadsheet, updates that actually install, a backup someone has restored from, and accounts closed the day a person leaves. Most small-business incidents start in a mailbox, not at the firewall.
Who answers when we call?
Someone who already knows your setup. There's no account manager in front and no first-tier script, so the first reply usually comes with a fix instead of a ticket number.
When it breaks, someone reads the code. Not a support script.
A big provider looks faster on paper. In practice the first person you reach has never seen your setup and can't change anything. We don't have that layer, so your first reply comes from someone who knows your systems and can fix them.
Tell us what keeps breaking.
The printer, the mail, the backups nobody's tested, or a straight opinion on what you're paying for. We'll tell you what fixing it takes.
Book a call